I am looking for an online knowledge base solution for my workplace.
The requirements are...
1. Delivered over the web (no downloads, no installs, no flash, no plugins) JavaScript is ok
2. Must work in latest IE+Firefox
Features it should have...
1. search the knowledge base
2. some sort of rich text editor or similar
3. add attachments to articles
I'd like a list of suitable solutions (and a link to the site) with a quick comparison of the features vs price.
Let me clarify some points....
The solution MUST be hosted by the company offering the solution. (So no downloads or installs to get it up and running).
The solution itself must also not require end users to have to download/install or use any plugins.
I'd prefer an application/ajax look and feel vs page based refresh.
The question asked to compare suitable solutions.
People succeed in answering drew's questions 0% of the time (0 success in 6 attempts).
Answers by: lmunro | . | Tinyike | darksanity | lewk | Rich Collins
Hello Drew,
I think i have the pefect thing for your business.
This website is called ZaZaChat. It is basically an online chat service for your website, a support ticket client and Requested phone call service. This enables you to keep track of all your customer service related to your website as well as a knowledge base for your staff and customers to access. You can send links, pictures, product information etc when on a chat session.
This is only around $240 a year for as many agents.
I have set up an account for you to try out with your settings. go to: http://zazachat.com
and click on client login. Username: Test1234 and Password: password.
Log on and have a play. I hope this is what you are after.
Please let me know.